Terms and Conditions...  
 

1. Our Professional Wheelie Bin Cleaners are only able to wash wheelie bins that are clearly marked or numbered - Customers are requested to ensure that their bin is always marked with their house name or number.

2. Once your bin has been washed, our professional wheelie bin cleaners will attach a 'Love Your Bin' property number label to your bin. This helps to easily identify bins and ensures your washed bin remains at your property - we will replace these labels when necessary, please advise us if you do not want them replaced.

3. Similar to the Refuse Collection Service, our Wheelie Bin Cleaning Service is a 'Kerbside Service', meaning customers are requested to leave their bin on their boundary after it has been emptied. Any wheelie bins washed will be returned to the kerbside or boundary, even if collected from the property. If any wheelie bins are located within the property it will be at the operative's discretion as to whether cleaning can be carried out. If you currently have an 'assisted collection' arrangement with the council, please inform us and we will gladly collect and return the bin to its storage position for you.

4. We are regrettably unable to clean any wheelie bins that are contaminated with, but not exclusively, Wet Paint, Faeces, Oil, Plaster, Cement or Ash - excessive (even small) amounts can contaminate and even damage our equipment, at the bare minimum requiring the operator to empty, clean and refill before proceeding with any further cleans. In the event a bin is contaminated and cannot be cleaned, standard charges will apply; if a bin IS cleaned, resulting in the contamination of our equipment, a further charge equal to 2 standard cleanes / credits will be applied.

5. Please ensure we are updated as soon as possible if any contact details should change. It is the customer's responsibility to ensure that we have the correct and current contact details. Failure to do so may cause confusion and possible unwanted charges.

6. If any refuse remains in the bin after the refuse collection, or if added after the collection it will be at the operative's discretion as to whether cleaning can be carried out. Small amounts of refuse may be removed and then replaced after cleaning where possible. If a bin is unable to be cleaned due to excessive refuse, charges or losses of bin cleaning credits may apply.

7. If your wheelie bins are going to be unavailable for cleaning on a scheduled cleaning day (e.g. Holidays), please provide at least 48 hours notice in order for us to suspend your service and avoid any losses of cleaning credits.

8. We have fixed cleaning schedules, based on local refuse collection days and times. We will notify all customers of the start date of the four-weekly cleaning schedule, thereafter the customer should ensure their bins are available for cleaning on the correct days. If you are unsure of any cleaning schedules, please contact us. Should any changes occur, we will notify the customer as soon as possible. Any bins unavailable for cleaning without prior notice may be subject to charges or loss of bin cleaning credits.

9. Our wheelie bin cleaning service operates on a 4 week cycle, and is an ongoing service until cancelled. Once all bin cleaning credits have been used, we will notify you of your renewal options but will continue the service until cancelled. If after the following clean the service has not been cancelled and no additional payments have been made, we will issue a reminder notice that your account is in arrears and again provide details of payment options. If no additional payment are made and the service is not cancelled before the next scheduled clean, we will suspend the cleaning service and take steps to recover any account arrears at the customers expense.

10. Typically, as long as the local authority is able to empty your wheelie bin we should be able to clean your wheelie bin but in the unlikely event that we are unable to clean your bin either on the same day or the following morning, advanced notice will be given where possible and cleaning credits will be preserved.

11. If the local authorities are unable to empty your wheelie bin because of bad weather or for other reasons outside of your control, and sub sequentially we are unable to clean your bin we will always do our best to reschedule your clean where possible or preserve your bin cleaning credit until the next scheduled clean.

12. In the event you prevent the local authorities from emptying your bin, whether due to contamination or forgetting to put the bin out, we will be unable to clean your bin - in this instance we request you contact us as soon as possible in order for us to suspend your service, if not you may be subject to charges or loss of bin cleaning credits. If we are not advised of any bins not being available to clean before arriving at your address, cleaning credits will be deducted as normal - this is due to the fact that our operators will have still travelled to your address, attempted to locate your bin and completed any associated administration work.

13. If the local authority notifies you of any change to the refuse collection please ensure that we are made aware as soon as possible. Failure to do so may result in additional charges or loss of bin cleaning credits.

14. In the event of a customer relocating, credits may be transferred to the new address where possible. If it is not possible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged. Refunds will be calculated by unused credits multiplied by the subscription rate paid, less one credit administration fee. The free '1st clean' offer is only eligible if further cleans are arranged and paid for within 7 days of the 1st clean - if not continuing with the service, a one-off fee is applicable.

15. We are typically closed for a period of between two and four weeks starting at the end of the last full working week before Christmas Day. Any bin cleaning credits will be preserved until the New Year where the service will continue as normal - monthly payment schedule prices throughout the year are calculated to reflect these periods, so no refunds are applicable should your bin cleaning be re-scheduled.

16. We reserve the right to cancel or refuse any subscription at our discretion without notice or reason.

17. By using our service you are agreeing to these terms and conditions. If you have any queries regarding our terms and conditions please contact us within 7 days of ordering a service.

18. If paying by direct debit, please note that Love Your Bin is using HCIT Ltd to manage all Direct Debit collections. HCIT Ltd have appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments and HCIT LTD will be shown on your bank statement. Occasionally we increase our charges, and will automatically update any Direct Debit charges to reflect those changes. We will NOT increase charges by more than 10% in any 12 month period, and will notify customers by email in advance. We require a minimum service of 12 months when paying by Direct Debit, with the first payment including the cost of any arrears, any forthcoming cleans and a deposit of up to 3 months worth of cleans - this deposit is refundable (on request) after 12 months, at the end of the contract or can be used to extend the cleans after terminating the Direct Debit. When cancelling the service within 12 months, a three month deposit is payable (unless a refund is approved by Love Your Group Ltd).

19. Our Terms & Conditions are subject to change at any point without notice - please contact us for an up to date copy of our terms and conditions.

 
 
If you whave any questions about Wheelie Bin Cleaning Machinery and Franchise Opportunities, please contact us on 0844 8000 012 or info@loveyourbin.co.uk (or use our contact page)
 
 

Privacy Policy

Love Your Group Ltd (and associated trading names) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits www.loveyourgroup.co.uk (and associated websites) and as described in Parts 5 and 6, below, we do not collect personal data about you unless you contact us. Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our site and is requested when placing any order. If you do not accept and agree with this Privacy Policy, you must stop using websites and services immediately.

  • Information About Us

Our Site is owned and operated by Love Your Group Ltd, a Limited Company registered in England and Wales under company number 10656579.
Registered address: Unit 5 Clipstone Brook Ind. Est., Leighton Buzzard LU7 4GP.
Main trading address: Unit 5 Clipstone Brook Ind. Est., Leighton Buzzard LU7 4GP.
VAT number: 293 6192 74.
Data Protection Officer: Office Manager.
Email address: info@loveyourgroup.co.uk.
Telephone number: 0345 241 3400.
Postal Address: Unit 5 Clipstone Brook Ind. Est., Leighton Buzzard LU7 4GP.

  • What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  • What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  • What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

        • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
        • The right to access the personal data we hold about you. Part 9 will tell you how to do this.
        • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
        • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more (we require a request in writing (email) from a verified address)
        • The right to restrict (i.e. prevent) the processing of your personal data.
        • The right to object to us using your personal data for a particular purpose or purposes.
        • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
        • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  • What Personal Data Do You Collect?

Subject to the following, we do not collect any personal data from you. When using our website(s) we may place cookies on your computer or device, but these are only used to provide the best browsing experience. We do not collect, store, forward or use this information for marketing purposes.
If you send us an email, we may collect your name, your email address, and any other information which you choose to give us.

  • How Do You Use My Personal Data?

If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see Part 7, below.
As stated above, we do not generally collect any personal data. If you contact us to obtain your personal details from your email, we may use them to respond to your email.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We will not share any of your data with any third parties for any purposes other than storage on an email server.

  • How and Where Do You Store My Data?

We will only store your personal data in the UK (with the exception of Externally Hosted Email services with Microsoft). This means that it will be fully protected under the GDPR.

  • Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, unless prior acknowledgement of consent is received or subject to one important exception. 
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties for data storage purposes:

If any of your personal data is transferred to a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 7.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  • How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  • How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of the Office Manager:
Email address: info@loveyourgroup.co.uk.
Telephone number: 0345 241 3400.
Postal Address: Unit 5 Clipstone Brook Ind. Est., Leighton Buzzard LU7 4GP.

  • Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 
Wheelie Bin Cleaning in Welwyn, Hafield, Cuffley, Potters Bar and Surrounding Areas